Dorset Aqua Dogs is committed to protecting the privacy of your personal Information, in order to make transparent our data handling practices, and that this complies with the General Data Protection Regulations (GDPR).

Good information handling makes good business sense. By doing this we believe we will enhance our business’s reputation, increase customer confidence, and by
making sure all personal information is accurate, relevant and safe, save both time and money.

Dorset Aqua Dogs act as a Data Controller as we keep or process information about living people and must comply with certain important rules about how we collect and use personal information.

Lawful Basis for Processing
Dorset Aqua Dogs must have a valid lawful basis in order to process a person’s data and be able to demonstrate the processing of data is “necessary” in order to provide our products and services. There are six lawful bases.

Our organisation process on the basis of the following:
CONTRACT – We may have to process information to fulfil our contractual obligations for any Hydrotherapy sessions.
LEGAL OBLIGATION – We may have to process information for health and safety reasons. In this instance Health and Safety is legislation.
LEGITIMATE INTERESTS – In many instances the processing is necessary, for example to ensure that your dog is suitable for treatment – suitability of your dog for Hydrotherapy DOES NOT guarantee success via treatment.
CONSENT – We may collect personal information from you if you provide it voluntarily. If you do provide personal information to us, we will assume that you have read this Privacy Notice and have consented to us using your personal information in the ways described in this Policy and at the point where you give us your personal information. If, after providing us with personal information, you later decide that you do not want us to use it for particular purposes, then please write to us at the address shown or email us, expressing your wish for us to dispose of all data.

COLLECTION OF YOUR INFORMATION AND HOW WE USE YOUR PERSONAL INFORMATION.
We may collect and process the following data:
• To administer and manage our relationship with you.
• To process orders from you for goods or services.
• To deal with any enquiries from you.
• To comply with any applicable laws, regulations and rules;
• To email you as a form of communication, ie. Invoicing, treatment plans, appointments  etc.
• To provide you with details of our services.
• Information you provide to us by filling in our forms;
• Information collected through correspondence with us.
• Social Media administration, ie. Dorset Aqua Dogs may take photographs of Hydrotherapy session in progress and post on the company website or Social Media pages.
• We may monitor or record any communications between you and us including telephone calls.
• We may require you to submit personally identifiable information in order for you to make use of our services. You confirm that any information you enter or provide will be true. We will only request and collect information which is necessary or reasonable in order to provide you with your requested services and to improve the services that we provide. It will not be a requirement to provide any additional information which is not needed to provide the services.

Reasons for Collection of your Information
In the course of our dealing with you we may collect and process certain information about you, including your name, address, contact details (including your
email address and contact telephone number, payment details (where applicable), any other information about you and your pet(s) in respect of which services  may be provided. Your personal information may be used by us to:
• identify you during any communication between you and us;
• assess eligibility for our services for your pet;
• carry out regulatory checks and meet our obligations to our regulators;
• communicate with you to arrange the provision of such services;
• administer and provide such services;
• detect and prevent loss, fraud and other criminal activity;
• contact you (in accordance with your preferences), by post, telephone, SMS, email and other electronic means with information about our, services, changes to appointments / treatment or to advise of any offers that may be of interest to you.

With whom do we share your personal information?
In connection with the above purposes, your personal information may be transferred to, or otherwise processed by third party service providers acting on our behalf, our agents and law enforcement authorities (including the police).

Access to Information
The GDPR gives you the right to access information held about you. You have the right to ask for a copy of the personal information held about you. You also have the right to ask for inaccuracies in information to be corrected. Any access request is not subject to a fee unless the requests are unreasonable in which case a fee may be charged and will be disclosed at the time of request. A copy of the information held about you by us can be requested by writing to us at
the address shown.

Transfer of Information Abroad
We will not transfer your personal information outside the EU without first obtaining your consent.

Change of Policy
We may occasionally change the Privacy Notice to reflect customer and company feedback. Any changes will be shown on this page.

Breach Notification
Our business has the effective processes to identify, report, manage and resolve any personal data breaches.

Dealing with Data Protection Complaints
We aim to comply fully with our obligations under the General Data Protection Regulations. If a customer has any questions or concerns regarding our company’s
management of personal data including their right to access data about themselves, then they should contact Lee Gardner, the director, who is responsible for ensuring our company is compliant with data protection and is the nominated data protection lead or Data Protection Officer (DPO) or via email at the address above.
If our company holds inaccurate information, then the customer should write to our firm at the address shown providing the director with any evidence to show what the information should say keeping copies of the correspondence. If after a reasonable amount of time (28 days is recommended) the information has not been corrected, then the customer can make a complaint.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question / use

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